client-profitability
Skill1 starsChanged 24 days agoMITView on GitHub
Calculates client-level profitability when account priorities, service levels or renewal choices need economic evidence.
In this repository133 other files it gives its agents.
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The file
We split this skill into the rules it gives an agent
2 rules. About 0 are common, 2 are distinctive, and 0 are very specific to this project.
≈0
Common · estimate
Many files like this have a rule of this kind.
≈2
Distinctive · estimate
This author's own choices. Worth a look.
0
Very specific
Tied to their project's names, files or tools. Probably skip.
- Common
- Distinctive
- Very specific
- Distinctive: line 9
Use when high-revenue accounts feel costly, service intensity varies or account tiers need redesign.
- Distinctive: line 21
Use time-driven activity-based costing for support and account effort.
≈ “Common” is an estimate: at least 1 in 5 of the 350,495 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.
Files
Client Profitability
When to use it
Use when high-revenue accounts feel costly, service intensity varies or account tiers need redesign.
What Claude needs
- Background from client-context.md
- Revenue, discounts and credits by client
- Delivery, support and account-management activity data
- Direct labour rates and third-party costs
- Shared-cost pools and client attributes
Method
- Define client and account groupings, then reconcile revenue totals.
- Assign direct delivery and third-party costs to each relationship.
- Use time-driven activity-based costing for support and account effort.
- Calculate contribution before and after decision-relevant service costs.
- Segment clients by contribution, growth, payment behaviour and service intensity.
- Set retain, reprice, redesign or exit actions with relationship risks.
Output format
Provide a client profitability table, segment matrix and account action list. Show revenue, service cost, contribution, key driver and proposed action.
Quality checks
- Client totals reconcile to the source accounts.
- Unrecorded service effort is identified as an estimate.
- Exit choices include stranded cost and concentration risk.
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