customer-empathy
Skill0 starsChanged 7 months agoMITView on GitHub
Stand in the user's perspective to feel their emotional fluctuations and decision-making pressure through empathy maps and user journey analysis.
We split this skill into the rules it gives an agent
1 rule. About 0 are common, 1 is distinctive, and 0 are very specific to this project.
≈0
Common · estimate
Many files like this have a rule of this kind.
≈1
Distinctive · estimate
This author's own choices. Worth a look.
0
Very specific
Tied to their project's names, files or tools. Probably skip.
- Common
- Distinctive
- Very specific
- Distinctive: line 27
Reject Arrogance: Don't say "the user is too stupid".
≈ “Common” is an estimate: at least 1 in 5 of the 308,232 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.
Files
Customer Empathy: Deep Empathy and Experience Modeling
The first ability of a Product Manager is to "become the user."
Checklist
- Build Empathy Map — Describe what the user: Hears, Sees, Says & Does, Thinks & Feels.
- Identify Pains & Gains — What do they fear? What do they desire?
- Map User Journey — Plot the user emotion curve for every touchpoint.
- Identify Moments of Truth — Which moments determine whether a user stays with or leaves the product?
Core Framework: Empathy Map
| Dimension | Key Questions |
| Say & Do | What behaviors does the user exhibit in public? Are there contradictions? |
| See & Hear | How do the user's social environment, work environment, and friends influence them? |
| Think & Feel | What does the user really worry about late at night? What are their unexpressed aspirations? |
Expert Principles
- Reject Arrogance: Don't say "the user is too stupid"; instead, ask "where did our design violate intuition?"
- Extreme User Research: Observe "power users" and "complete churners"; they provide the most extreme but valuable feedback.
Other versions1 project uses a version of this.
Word for word · 0
None found.
Edited · 0
None found.
Wrote their own version · 1
- rameerez/claude-code-startup-skills★ 30same name
How matches are found. Word for word: the exact same text. Edited: shares passages with this file (“99% same” means 99% of its five-word phrases also appear here; 10% or more counts). Their own version: similar meaning, or, weakest, the same name. We can’t tell which project had it first. Projects are counted among the 200 most-starred candidates, and mentions are links to the repository we found, up to 50 per site, so both counts are a floor.
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- spec-driven-designSkill
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- technical-acumenSkill
- user-interviewingSkill
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- validation-guardSkill
- writing-plansSkill
- written-communicationSkill
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