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daetz-coderdaetz-coder/DeepSupport-OS/skills/escalation/SKILL.md

escalation

Skill0 starsChanged 3 months agoMITView on GitHub

无法自动解决或重大故障时的升级与人工转接规则。

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SKILL.md

Escalation Skill

  1. 确认已有工单 ticket_id(来自先前 create_ticket 批准结果或 get_ticket)
  2. check_action_permission("escalate_ticket")
  3. 汇总诊断证据写入 reason
  4. escalate_ticket(ticket_id, reason)(需审批)
    • 工单已存在时不要再 create_ticket
    • 已 escalated 时工具会返回 already_applied,勿重复申请 HITL
  5. notify_user / 通知工程师(Mock)

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