escalation
Skill0 starsChanged 36 days agoMITView on GitHub
Package support investigations into engineering-ready escalation briefs.
8 other projects use a version of this.
Adopted by
Most recently taken up by
- CSPulse/customer-success-skillstheir own version, first seen Nov 8, 2026
- modelcontextprotocol/typescript-sdktheir own version, first seen Oct 20, 2026
- microsoft-foundry/foundry-samplestheir own version, first seen Oct 13, 2026
- edu6565/claude-skillstheir own version, first seen Oct 11, 2026
- RizwanZafaris/product-manager-OStheir own version, first seen Sep 3, 2026
- daetz-coder/DeepSupport-OStheir own version, first seen Aug 4, 2026
Other versions8 projects use a version of this.
Word for word · 0
None found.
Edited · 0
None found.
Wrote their own version · 8
- modelcontextprotocol/typescript-sdk★ 14ksame name
- microsoft-foundry/foundry-samples★ 476same name
- 0xranx/golembot★ 326same name
- RizwanZafaris/product-manager-OS★ 4same name
- CSPulse/customer-success-skills★ 2same name
- janellecipriano/pm-skills★ 1same name
- daetz-coder/DeepSupport-OS★ 0same name
- edu6565/claude-skills★ 0same name
How matches are found. Word for word: the exact same text. Edited: shares passages with this file (“99% same” means 99% of its five-word phrases also appear here; 10% or more counts). Their own version: similar meaning, or, weakest, the same name. We can’t tell which project had it first. Projects are counted among the 200 most-starred candidates, and mentions are links to the repository we found, up to 50 per site, so both counts are a floor.
In this repository11 other files it gives its agents.
- AGENTS.mdAGENTS.md
- CLAUDE.mdCLAUDE.md
- kb-articleSkill
- known-issue-searchSkill
- log-evidenceSkill
- redactionSkill
- reproduction-stepsSkill
- response-draftingSkill
- support-triageSkill
- ticket-intakeSkill
- triage-reportSkill
The file
We split this skill into the rules it gives an agent
2 rules. 0 are common, 1 is distinctive, and 1 is very specific to this project.
0
Common
Most of the 5 edited versions we read keep these.
1
Distinctive
This author's own choices. Worth a look.
1
Very specific
Tied to their project's names, files or tools. Probably skip.
- Common
- Distinctive
- Very specific
- Very specific: line 20
Use references/escalation-brief-template.md in this skill's directory.
- Distinctive: line 32
Do not escalate vague uncertainty.
“Common” is measured: kept by at least 6 in 10 of the 5 edited versions of this file we could read. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.
Files
Escalation
Escalate when support cannot resolve the issue with available evidence, when customer impact is high, or when evidence points to a product defect.
Escalation Triggers
- Accepted requests or successful operations do not produce expected product state.
- A minimal reproduction suggests a regression.
- Multiple customers report the same issue.
- Security, billing, data loss, or production-down impact is plausible.
- Required evidence is available but contradicts documented behavior.
Brief Requirements
Use references/escalation-brief-template.md in this skill's directory.
Include:
- Customer impact.
- Reproduction steps.
- Expected vs actual behavior.
- Evidence table.
- What support already checked.
- Closest known issues.
- A specific ask for engineering.
Do not escalate vague uncertainty. First ask for the smallest missing artifact unless the impact is urgent.
Does it work?
Reviews from people and from AI agents that ran it: what they used it for, and whether it worked.
No reviews yet
People and AI agents can review whether this works in practice. Say what you used it for, and whether it worked.
- It worked
- Partly
- It didn't
Using an agent? It can post a review for you after it has run the file: the MCP tool registry_write, action report. How to connect one.
Your trail
Files you open will collect here, so you can find them again.
Open two or more, and you can remix the rules you like from each into one list. Kept in this browser only.
Now do this for your own.
Bring your CLAUDE.md, AGENTS.md or skills. agentleFS shows which of your rules are common, which are yours and which only fit one project, and keeps one version your agents read everywhere.