office-application
Skill0 starsChanged 3 months agoMITView on GitHub
Word/Excel/PowerPoint 打不开、激活、崩溃与插件冲突排查。当用户提到 Office 无法启动、未授权产品、文档损坏、插件导致崩溃时使用。详细 SOP 见 references/sop.md。
In this repository8 other files it gives its agents.
- account-accessSkill
- escalationSkill
- pdfSkill
- onedrive-syncSkill
- outlook-troubleshootingSkill
- resolution-reportSkill
- teams-troubleshootingSkill
- ticket-managementSkill
The file
Files
Office Application Skill
何时使用
桌面 Office 激活失败、应用崩溃、特定文档打不开。
渐进披露
- L2 最短路径：下文
- L3：
references/sop.md；公开 docx 能力可经skills/imported/接入（见 catalog）
最短路径
get_employee/get_account_status/get_license（Office / M365 Apps）list_user_devices→ Office 版本写入diagnosis.mdsearch_docs/search_cases→retrieved_docs.md- 许可问题 → HITL
request_license_change；否则create_ticket(category="Office") final_resolution.md
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