outlook-troubleshooting
Skill0 starsChanged 3 months agoMITView on GitHub
Outlook 登录、收发、同步异常的排查 SOP。当用户提到 Outlook 无法登录、凭据错误、同步失败时使用。
In this repository8 other files it gives its agents.
- account-accessSkill
- escalationSkill
- pdfSkill
- office-applicationSkill
- onedrive-syncSkill
- resolution-reportSkill
- teams-troubleshootingSkill
- ticket-managementSkill
The file
Files
Outlook Troubleshooting Skill
适用场景
- Outlook 无法登录 / 反复要求输入密码
- 发送接收失败、同步异常
SOP
- 确认用户邮箱（UPN）
get_employee/get_account_status/get_licenselist_user_devices收集设备与 Office 版本search_docs检索 Outlook 登录相关文档；长结果写入workspace/retrieved_docs.mdsearch_cases查找相似案例- 若账号 locked：
check_action_permission("password_reset")后request_password_reset（等待审批） - 无法解决：
create_ticket，把诊断摘要写入工单描述 - 将最终结论写入
workspace/final_resolution.md
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