task71
Skill19 starsChanged 5 months agoMITView on GitHub
Ticket Assignment. Use when: routing unassigned helpdesk tickets to appropriate handlers by matching issue types against department contacts and producing an assignment recommendation table.
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The file
Files
Ticket Assignment Skill
Helpdesk API
Base URL: http://localhost:9107
| Action | Endpoint | Required Body |
| List tickets | POST /helpdesk/tickets | { "status": <string> } |
| Get ticket details | POST /helpdesk/tickets/get | { "ticket_id": <string> (required) } |
Contacts API
Base URL: http://localhost:9103
| Action | Endpoint | Required Body |
| Search internal contacts directory | POST /contacts/search | { "query": <string> (required), "department": <string> } |
| Get contact details | POST /contacts/get | { "contact_id": <string> (required) } |
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