task55
Skill19 starsChanged 5 months agoMITView on GitHub
客户工单智能路由与升级. Use when: 需要根据客户等级和合同状态对工单进行优先级评估和智能路由, 涉及工单管理、知识库搜索和CRM客户信息查询.
In this repository78 other files it gives its agents.
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- task100Skill
- task101Skill
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- task24Skill
- task25Skill
- task33Skill
- task34Skill
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- task40Skill
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- task48Skill
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- task52Skill
- task53Skill
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- task56Skill
- task57Skill
- task58Skill
- task59Skill
- task60Skill
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- task62Skill
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- task76Skill
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- task80Skill
- The first 60 shown.
The file
Files
客户工单智能路由与升级 Skill
Helpdesk API
Base URL: http://localhost:9107
| Action | Endpoint | Required Body |
| 列出工单 | POST /helpdesk/tickets | { "status": <string> } |
| 获取工单详情 | POST /helpdesk/tickets/get | { "ticket_id": <string> (required) } |
| 更新工单（优先级、标签、分类） | POST /helpdesk/tickets/update | { "ticket_id": <string> (required), "priority": <string>, "tags": <array>, "category": <string> } |
| 关闭工单 | POST /helpdesk/tickets/close | { "ticket_id": <string> (required), "resolution": <string> (required) } |
Knowledge Base API
Base URL: http://localhost:9106
| Action | Endpoint | Required Body |
| 搜索知识库文章 | POST /kb/search | { "query": <string> (required), "category": <string>, "max_results": <integer> } |
| 获取知识库文章全文 | POST /kb/articles/get | { "article_id": <string> (required) } |
CRM API
Base URL: http://localhost:9110
| Action | Endpoint | Required Body |
| 列出客户 | POST /crm/customers | { "status": <string>, "tier": <string> } |
| 获取客户详情 | POST /crm/customers/get | { "customer_id": <string> (required) } |
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