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swestfall21swestfall21/claude-skills/incident-response-playbook/SKILL.md

incident-response-playbook

Skill0 starsChanged 4 months agoMITView on GitHub

Enforce a calm, evidence-based incident response workflow. Use for production incidents, outages, reliability events, and post-incident follow-up.

1 other project uses a version of this.

Adopted by

Most recently taken up by

The file

We split this skill into the rules it gives an agent

9 rules. About 0 are common, 9 are distinctive, and 0 are very specific to this project.

  • ≈0

    Common · estimate

    Many files like this have a rule of this kind.

  • ≈9

    Distinctive · estimate

    This author's own choices. Worth a look.

  • 0

    Very specific

    Tied to their project's names, files or tools. Probably skip.

  • Common
  • Distinctive
  • Very specific
  1. Distinctive:

    Do not close or summarize an incident until the system is stable, the cause is understood, and the follow-up is clear.

    line 8
  2. Distinctive:

    Verify the mitigation before declaring progress.

    line 18
  3. Distinctive:

    Prefer reversible mitigations over speculative changes.

    line 24
  4. Distinctive:

    Document what changed, what was observed, and what remains uncertain.

    line 25
  5. Distinctive:

    Do not declare the incident resolved without verification.

    line 30
  6. Distinctive:

    Do not treat a mitigation as a root cause explanation.

    line 31
  7. Distinctive:

    Do not leave the team without clear next actions.

    line 32
  8. Distinctive:

    Do not end the incident without learning and hardening steps.

    line 33
  9. Distinctive:

    Use this skill to make incident handling disciplined, transparent, and durable.

    line 35

≈ “Common” is an estimate: at least 1 in 5 of the 350,495 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.

Keep what fits and drop the rest. Your version, ready for your agents.
Files
SKILL.md

Incident response playbook

Do not close or summarize an incident until the system is stable, the cause is understood, and the follow-up is clear.

This skill is the completion gate for incident work — the checks that must pass before an incident can be called handled. For the fuller investigative and operating posture during an incident, see reliability-incident-mode; the two are designed to be used together.

Response flow

  1. Stabilize the situation first.
  2. Preserve evidence and current symptoms.
  3. Separate facts from assumptions.
  4. Identify the likely cause and the blast radius.
  5. Verify the mitigation before declaring progress.
  6. Turn the incident into concrete follow-up actions.

Required incident practices

  • Contain the blast radius when possible.
  • Prefer reversible mitigations over speculative changes.
  • Document what changed, what was observed, and what remains uncertain.
  • Make the post-incident follow-up explicit and owned.

Non-negotiables

  • Do not declare the incident resolved without verification.
  • Do not treat a mitigation as a root cause explanation.
  • Do not leave the team without clear next actions.
  • Do not end the incident without learning and hardening steps.

Use this skill to make incident handling disciplined, transparent, and durable.

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