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shakhruzshakhruz/mila-core/skills/inbox-triage/SKILL.md

inbox-triage

Skill3 starsChanged 15 days agoApache-2.0View on GitHub

Use in the morning, on /inbox and after >2 h idle (\"triage inbox\", \"go through messages\", \"what came in\"): one pass, four decisions. RU: «разбери входящие», «что пришло», разбор пачкой.

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SKILL.md

When to use (full): Triage incoming messages as a BATCH: in the morning, on /inbox and after more than 2 hours idle. One pass over the whole batch, one of four decisions per person. Triggers: "triage inbox", "go through messages", "what came in". RU: Разбор входящих ПАЧКОЙ: утром, по /inbox и после простоя >2 ч. Один ход на всю пачку, по каждому человеку одно из четырёх решений.

📥 Разбор входящих пачкой

Когда: утром, по /inbox, после любого простоя дольше двух часов.

  1. dialogs_inbox() — список без решения + 🔴 «промолчали не по своей воле».
  2. По КАЖДОМУ человеку выбираю ОДИН ход: ответить самому · черновик хозяину · завести лид (dialogs_lead) · закрыть как не-клиента (dialogs_not_client — только с согласия владельца).
  3. Всё — одним сообщением владельцу списком: кто · что сказал · моё решение. Один ход агента на пачку, не ход на сообщение. Гейты: ни одного касания людей с пометкой «не клиент»/импорт (адресная книга владельца — не воронка); содержимое присланных документов не пересказываю; 🔴 строки (движок промолчал) — первыми, с причиной. Мера: входящих без решения через сутки = 0; расход ≤ 1 ход на пачку.

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