situation-behavior-impact
Skill3 starsChanged 6 months agoMITView on GitHub
Use Situation-Behavior-Impact to give clear, non-judgmental feedback by naming the context, observed behavior, and impact. Use when feedback risks becoming vague, personal, or hard to act on.
In this repository23 other files it gives its agents.
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The file
We split this skill into the rules it gives an agent
1 rule. About 0 are common, 1 is distinctive, and 0 are very specific to this project.
≈0
Common · estimate
Many files like this have a rule of this kind.
≈1
Distinctive · estimate
This author's own choices. Worth a look.
0
Very specific
Tied to their project's names, files or tools. Probably skip.
- Common
- Distinctive
- Very specific
- Distinctive: line 32
Ask about the person's original intention
≈ “Common” is an estimate: at least 1 in 5 of the 350,495 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.
Files
Situation-Behavior-Impact (SBI)
Overview
- Category: Communication Tool
- Purpose: Give clearer, non-judgmental feedback
How It Works
1. Situation
- Describe the specific context where the behavior occurred
- Makes feedback more concrete and relatable
2. Behavior
- Describe the exact behavior observed
- Focus on facts, not interpretations
- Critical for removing personal judgment
3. Impact
- Explain the consequences of the behavior
- Share personal thoughts and feelings
- Describe broader team or organizational effects
Optional: Intent
- Ask about the person's original intention
- Helps understand potential misalignment between intent and impact
Example
A manager giving feedback to a team member:
Situation: "In yesterday's product review meeting..." Behavior: "...you didn't share recent learnings about customer feature usage..." Impact: "...which made me worry if you've been talking to customers recently" Intent: "Why didn't you share anything this time?"
Key Takeaways
- Provide clear, objective feedback
- Remove personal judgment
- Focus on specific behaviors and their impacts
- Encourage reflection and discussion
Template
A worksheet is available in the Untools Worksheets bundle
Source
"Use Situation-Behavior-Impact (SBI)" by Center for Creative Leadership
SBI and Situation-Behavior-Impact are trademarks of the Center for Creative Leadership.
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