Ticket Writing

The formula for tickets humans can read in ~15 seconds. The what and why go at the top; the how and evidence go in a comment. One Story per brief or theme; consolidate rather than inflate. The register is human-register's; this skill owns the ticket's shape.

Core principle

A Story is readable by a non-technical stakeholder in 15 seconds. This means: plain English, active voice, value-oriented title, high-level description. All implementation detail and verification evidence lands in the first comment -- never in the description -- so the description reads clean.

Story template

Title: verb + outcome, plain English, no jargon, 80 chars max.

Description fields:

Evidence -- first comment only, never in description: commit hashes, verbatim commands, anything reproducible.

Subtask template

Title: short action phrase, plain English. Description: one line -- what it is / done when X.

Process

1. Map to a brief or theme. One Story = one brief or coherent chunk of work. If the work spans multiple unrelated concerns, split into separate Stories. If it is one theme with sequential steps, use Subtasks.
2. Write the title last. Draft the Objective and What-it-covers first; the title compresses naturally from those. If the title needs jargon to be precise, the description is missing context.
3. Write the Acceptance Criteria as done-when checks. Each AC is a checkbox that a person (not a CI system) can verify. Vague ACs get pushed back: "migrated" means what? "History intact" means no commit lost.
4. Move all evidence to the first comment. After the ticket is created, post a comment with: commit hashes, commands run verbatim, output snippets. This keeps the description clean for stakeholders and the evidence auditable for engineers.
5. Adapt to the project's board conventions. Do not create Epics if the team does not use them. Respect the active Sprint. Use existing Labels and Components, not invented ones. Check 2-3 existing tickets before creating the first one.
6. Consolidate, do not inflate. Prefer fewer well-scoped tickets over many granular ones. If two Subtasks share all context, make one Subtask. If a Story has one Subtask, fold the Subtask into the Story.

Style rules

• Plain English, active voice. Write "Move repositories to Bitbucket" not "Repository migration to Bitbucket platform will be performed."
• Title is value-oriented: what the user or team gains, not the mechanism.
• No implementation detail in the description. "Configure DNS records" belongs in a Subtask description or the evidence comment, not the Story Objective.
• Subtasks are ultra-light: one-line description, action-phrase title.
• Fields: Assignee, Status (To Do / Done), Sprint -- set these before saving.

See examples.md for real tickets from the AOS migration project.

Anti-patterns

• Evidence in the description -- pollutes the readable summary; goes in the first comment instead.
• Title is the mechanism, not the outcome -- "Run git push for all repos" is a task; "Migrate AOS repositories to Bitbucket" is a Story.
• One Subtask per command -- over-granular; group related steps into one Subtask with a multi-step description.
• Inventing Epics or Labels -- inconsistency with the team's board adds noise. Adapt to what is already there.
• Vague Acceptance Criteria -- "Works correctly" is not verifiable. "History intact" is verifiable only when it means "no commit missing from git log --oneline."