Instrument Observability

Overview

Observability is added with the code that needs it, not bolted on after an outage. Shift Left: the cheapest time to make a change observable is while you still hold its context — what can fail, what "normal" looks like, which boundary the latency lives behind.

Core principle: A change you cannot observe in production is a change you cannot operate. Logs, metrics, traces, and alerts are part of "done," not a follow-up ticket.

When to Use

• Adding or changing a service boundary, request handler, job, or external call
• Code paths that can fail partially, retry, time out, or degrade
• Any change whose health you would want to confirm during a [[staged-rollout]]

Skip only for changes with no runtime behavior (docs, pure refactors with identical I/O, config-only edits).

Process

Apply each layer to the change.

1. Structured logging. Emit machine-parseable events (key-value / JSON), not interpolated prose. Attach the correlation/trace id and the dimensions you'd filter on (tenant, route, outcome). Log decisions and failures, not control flow.
2. RED metrics. For every request-serving surface, instrument the three:
   • Rate — requests per second handled
   • Errors — failed requests per second (and the error class)
   • Duration — latency distribution (histogram, so you get p50/p95/p99 — never a single mean)
3. Trace spans. Wrap each external boundary (DB query, RPC, queue, third-party API) in a span that propagates context. Spans turn "the request was slow" into "the request was slow here."
4. Symptom-based alerts. Alert on user-visible symptoms (error rate breached, latency SLO burning), not on causes (CPU high, pod restarted). Causes generate noise; symptoms generate pages worth waking for. Each alert names the symptom and points at the dashboard/runbook.

Rationalizations

Red Flags

• Latency reported as a single average instead of a distribution
• Alerts wired to CPU, memory, or restart counts rather than user-visible symptoms
• log.info("processing " + thing) style string interpolation instead of structured fields
• An external call (DB, API, queue) with no span around it
• "We'll add observability after launch" in the plan

Verification

Cite concrete evidence — names and locations, not intentions:

• Structured log events added at decision/failure points, carrying the correlation id (name the events)
• Rate, Error, and Duration metrics emitted for each request surface; Duration is a histogram (name the metrics)
• A trace span wraps every external boundary the change touches (name the spans)
• At least one symptom-based alert defined against an SLO, pointing at a dashboard/runbook (name the alert)