digitalgym·digitalgym/aipathway-standards/skills/client-desk/SKILL.md

client-desk

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Open specification for the daytime half of an office administrator's job for a builder or a trade: the phone answered in business hours and the customer kept told. Disclosure first on every call, the caller looked up before anything is written so an existing customer is worked on their own job, new work written as Booked After Hours writes it, a status question answered only with the arrival time the job holds, a caller put through to the person on the roster with a named callback when nobody picks up, running-late, on-the-way and job-complete messages sent only when the job system records the change, once per change, to the job's contact with consent, and every call and message written back to the job. Free to implement, with a conformance checklist and a runnable stub. Use when building, reviewing or auditing this workflow. Carries the AIP-BS-CLIENT-DESK open standard, free to implement under CC BY 4.0.