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carlkiblercarlkibler/agent-skills/skills/first-contact/SKILL.md

first-contact

Skill6 starsChanged 4 months agoMITView on GitHub

Red-team onboarding and first use to find confusion, broken expectations, and abandonment.

1 other project uses a version of this.

Adopted by

Most recently taken up by

The file

We split this skill into the rules it gives an agent

6 rules. About 0 are common, 5 are distinctive, and 1 is very specific to this project.

  • ≈0

    Common · estimate

    Many files like this have a rule of this kind.

  • ≈5

    Distinctive · estimate

    This author's own choices. Worth a look.

  • 1

    Very specific

    Tied to their project's names, files or tools. Probably skip.

  • Common
  • Distinctive
  • Very specific
  1. Distinctive:

    Use this skill to attack the first 5-15 minutes of the product experience.

    line 15
  2. Distinctive:

    never reaches the promised “aha” moment

    line 23
  3. Distinctive:

    Use this skill when reviewing:

    line 27
  4. Distinctive:

    Prefer observation over imagination: if the product can be installed or run here, walk the real path (fresh state, default settings) and …

    line 44
  5. Distinctive:

    If there are multiple likely paths, audit the default path first.

    line 56
  6. Very specific:

    Read references/heuristics.md (in this skill's directory) for severity-upgrade rules and common killers.

    line 70

≈ “Common” is an estimate: at least 1 in 5 of the 350,495 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.

Keep what fits and drop the rest. Your version, ready for your agents.
Files
SKILL.md

First-Run Red Team

Use this skill to attack the first 5-15 minutes of the product experience.

A first-run red team is about finding where a new user:

  • gets confused
  • hesitates
  • grants a permission without understanding it
  • denies a permission and never recovers
  • thinks the app is broken
  • never reaches the promised “aha” moment

When to Use

Use this skill when reviewing:

  • install flow
  • onboarding
  • permission requests
  • setup checklists
  • first successful action
  • first failure recovery
  • menu bar or background apps where state is easy to miss

Core Principle

The first-run experience fails when the product asks the user to do too much, trust too much, or infer too much before value is obvious.

<process>

Step 1: Map the first-run path

Prefer observation over imagination: if the product can be installed or run here, walk the real path (fresh state, default settings) and note what you saw. Where you can only infer from code or docs, label the finding inferred, not observed.

Build a minute-by-minute path from:

  • discovery / install
  • launch
  • first window or menu
  • setup tasks
  • permission prompts
  • first success moment
  • first screenshot / first sync / first alert / first rename / first whatever the product does
  • first failure state and recovery

If there are multiple likely paths, audit the default path first.

Step 2: Simulate multiple user mindsets

At minimum, simulate these personas:

  • In a hurry — wants value in under 2 minutes
  • Skeptical — suspicious of permissions, billing, AI, or privacy
  • Normal but inattentive — will miss subtle text and icon changes
  • Slightly unlucky — hits one bad edge case early

For each persona, walk the path step by step.

Step 3: Find first-run failure points

Read references/heuristics.md (in this skill's directory) for severity-upgrade rules and common killers.

Look for:

  • unexplained permissions
  • unclear prerequisites
  • too many decisions too early
  • jargon, hidden defaults, or settings that matter more than they look
  • moments where the app appears idle or dead
  • weak proof that setup succeeded
  • confusing recovery after a denial, skip, or transient failure
  • ways an early failure poisons the user’s mental model permanently

Step 4: Score the friction

For each failure point, include:

  • Moment
  • What the user is trying to do
  • What blocks or confuses them
  • Likely user interpretation
  • Abandonment risk — low/medium/high
  • Recovery quality — good/weak/bad
  • Fastest fix — product / copy / diagnostics / state visibility / defaults

Step 5: Present the walkthrough

Use this format:

# First-Run Red Team: [Product / Feature]

## Executive Read
- First-run step most likely to lose the user:
- Permission moment most likely to fail:
- Moment where the app most likely looks dead:
- Fastest improvement to lift activation:

## First-Run Timeline
1. [step]
2. [step]
3. [step]

## Failure Points

### 1. [Title]
**Moment:**
**User goal:**
**What goes wrong:**
**Likely interpretation:**
**Abandonment risk:**
**Recovery quality:**
**Fastest fix:**

## Persona Notes
### In a hurry
- ...
### Skeptical
- ...
### Normal but inattentive
- ...
### Slightly unlucky
- ...

## Activation Killers
- [issue]
- [issue]
- [issue]

## Highest-Leverage First-Run Fixes
1. [ ]
2. [ ]
3. [ ]

Success Criteria

The red team is complete when it identifies:

  • where the user is most likely to bail
  • where the app most likely looks broken or suspicious
  • where a denied permission or skipped step becomes unrecoverable
  • the smallest changes that would materially improve activation
</process>

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