Gmail

Email management built for how small businesses actually use email.

Uses the gws CLI for all Gmail operations. See the google-workspace skill for setup.

Triggers

• "check my email"
• "triage inbox"
• "send an email to..."
• "reply to..."
• "email summary"
• "set up email filters"
• Any request involving reading, sending, or managing email

Prerequisites

• gws CLI installed and authenticated with Gmail scope
• Run gws auth login -s gmail if not already done

Core Commands

gws gmail +triage              # Unread inbox summary (sender, subject, date)
gws gmail +triage --max 10     # Limit to 10 messages
gws gmail +send                # Send a new email
gws gmail +reply               # Reply to a message (handles threading)
gws gmail +reply-all           # Reply-all
gws gmail +forward             # Forward a message
gws gmail +watch               # Stream new emails as NDJSON (real-time)

Sending and filters are consequential. Draft every outbound email and show it to the user for approval before +send / +reply / +forward. Before creating a filter (which silently diverts or archives future mail), run it with --dry-run, show the user what it would match, and get a yes.

Daily Triage Workflow

The most valuable email workflow for an SMB owner. Run this every morning.

Step 1: Get the inbox snapshot

gws gmail +triage --max 20 --format table

Step 2: Categorize by priority

When triaging, sort emails into these buckets:

Step 3: Process urgent items first

# Reply to a specific message
gws gmail +reply

# Forward something that needs delegation
gws gmail +forward

Step 4: Batch-archive the noise

# Find and label promotional emails
gws gmail users messages list --params '{"q": "category:promotions is:unread", "maxResults": 50}' --format json

SMB Email Patterns

Vendor Communication

Common patterns for small businesses dealing with suppliers:

# Find all emails from a specific vendor
gws gmail +triage --query 'from:vendor@example.com'

# Find purchase orders
gws gmail +triage --query 'subject:(purchase order OR PO OR invoice)'

# Find delivery notifications
gws gmail +triage --query 'subject:(delivery OR shipping OR tracking)'

Customer Service

# Find customer questions (unread)
gws gmail +triage --query 'is:unread -category:promotions -category:social'

# Find emails mentioning orders or complaints
gws gmail +triage --query '(order OR complaint OR refund OR return) is:unread'

Financial / Accounting

# Find invoices and receipts
gws gmail +triage --query 'subject:(invoice OR receipt OR payment OR statement)'

# Find emails from your bank
gws gmail +triage --query 'from:*@yourbank.com'

Setting Up Filters

Filters automate email organization. Essential for any SMB:

Priority vendor filter

# Create a filter that labels emails from key vendors
gws gmail users settings filters create --json '{
  "criteria": {"from": "vendor1@example.com OR vendor2@example.com"},
  "action": {"addLabelIds": ["Label_vendors"], "removeLabelIds": ["INBOX"]}
}'

Customer inquiry filter

# Label and star customer inquiries
gws gmail users settings filters create --json '{
  "criteria": {"query": "from:(-@yourdomain.com) subject:(order OR question OR help)"},
  "action": {"addLabelIds": ["Label_customers"], "markImportant": true}
}'

Archive noise

# Auto-archive marketing newsletters
gws gmail users settings filters create --json '{
  "criteria": {"query": "unsubscribe category:promotions"},
  "action": {"removeLabelIds": ["INBOX"], "addLabelIds": ["Label_newsletters"]}
}'

Email Templates

Replying to common questions

Instead of typing the same response repeatedly, use templates:

Order status inquiry:

Thanks for reaching out! Your order is [status]. Expected delivery is [date]. Let me know if you have any other questions.

Vendor payment confirmation:

Payment for invoice #[number] has been processed. Please confirm receipt. Thanks.

Meeting request:

Thanks for reaching out. I'm available [times]. Would any of those work for you? Here's my calendar link: [link]

The agent should adapt these templates to match the business's tone and the specific context of each email.

Monitoring & Alerts

Watch for new emails in real-time

# Stream new emails as they arrive (NDJSON)
gws gmail +watch

Set up push notifications

# Watch for new messages (requires Pub/Sub topic)
gws gmail users watch --json '{
  "topicName": "projects/YOUR_PROJECT/topics/gmail-notifications",
  "labelIds": ["INBOX"]
}'

Advanced Queries

Gmail search syntax works with all --query flags:

Combine with AND/OR:

gws gmail +triage --query 'is:unread has:attachment newer_than:3d'

Email Templates

Ready-to-adapt templates for common SMB emails (customer replies, vendor follow-ups, payment reminders, appointment confirmations) live in references/email-templates.md. Load the file when the user asks for copy, not when they ask for operations.

Integration with Other Skills

• morning-briefing — Email triage is part of the daily briefing
• playbook-discovery — Analyze 6 months of email to find automation opportunities
• google-drive — Save attachments to Drive
• google-tasks — Convert emails to tasks
• google-calendar — Find meeting-related emails

Tips

• Run triage at the same time every day — consistency matters more than frequency
• Use --format table for quick visual scans, --format json for programmatic processing
• Create labels that match your business categories (vendors, customers, accounting, team)
• Don't try to reach inbox zero — triage and prioritize instead
• Use --dry-run before creating filters to preview what they'd match

Related Skills

• google-workspace — Required setup (install and auth)
• google-calendar — Calendar events referenced in emails
• google-drive — Attachment management
• morning-briefing — Daily digest including email triage
• playbook-discovery — Discover email-based workflows to automate

Your inbox is your business's nervous system. Triage it, don't fight it.