support-operations
ncklrs/startup-os-skills/skills/support-operations/SKILL.md
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
No licence file, so all rights are reserved — read it at the source. Read it on GitHub.
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Skill
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- product-analystskills/product-analyst/SKILL.md
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- product-leaderskills/product-leader/SKILL.md
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- product-specs-writerskills/product-specs-writer/SKILL.md
- product-strategistskills/product-strategist/SKILL.md
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- remotion-animationskills/remotion-animation/SKILL.md
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- remotion-best-practicesskills/remotion-best-practices/SKILL.md
- remotion-component-genskills/remotion-component-gen/SKILL.md
- remotion-compositionskills/remotion-composition/SKILL.md
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- remotion-render-configskills/remotion-render-config/SKILL.md
- remotion-scaffoldskills/remotion-scaffold/SKILL.md
- remotion-spec-translatorskills/remotion-spec-translator/SKILL.md
- remotion-video-reviewerskills/remotion-video-reviewer/SKILL.md
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- sales-enablementskills/sales-enablement/SKILL.md
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- sales-negotiatorskills/sales-negotiator/SKILL.md
- sales-ops-analystskills/sales-ops-analyst/SKILL.md
- sales-strategistskills/sales-strategist/SKILL.md
- senior-product-marketerskills/senior-product-marketer/SKILL.md
- seo-content-strategistskills/seo-content-strategist/SKILL.md
- vsl-storyboard-writerskills/vsl-storyboard-writer/SKILL.md
- website-copy-specialistskills/website-copy-specialist/SKILL.md
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