servicenow
Skill14 starsChanged 5 months agoMITView on GitHub
ServiceNow ITSM — lets an agent create, update, and resolve IT incidents, search the knowledge base, and check campus service status.
- Reads credentials
5 other projects use a version of this.
Adopted by
Most recently taken up by
- Shanksg/clawskillstheir own version, first seen Nov 1, 2026
- Vanka07/servicenow-skilltheir own version, first seen Oct 11, 2026
- ai-ecoverse/skillstheir own version, first seen Oct 2, 2026
- apideck-libraries/api-skillstheir own version, first seen Aug 13, 2026
- iblai/financial-services-agentstheir own version, first seen Jun 8, 2026
Other versions5 projects use a version of this.
Word for word · 0
None found.
Edited · 0
None found.
Wrote their own version · 5
- iblai/financial-services-agents★ 15same name
- apideck-libraries/api-skills★ 4same name
- Shanksg/clawskills★ 2same name
- ai-ecoverse/skills★ 1same name
- Vanka07/servicenow-skill★ 1same name
How matches are found. Word for word: the exact same text. Edited: shares passages with this file (“99% same” means 99% of its five-word phrases also appear here; 10% or more counts). Their own version: similar meaning, or, weakest, the same name. We can’t tell which project had it first. Projects are counted among the 200 most-starred candidates, and mentions are links to the repository we found, up to 50 per site, so both counts are a floor.
In this repository9 other files it gives its agents.
- bannerSkill
- blackbaud-raisers-edgeSkill
- canvasSkill
- civitas-learningSkill
- eab-navigateSkill
- handshakeSkill
- salesforce-education-cloudSkill
- slateSkill
- workdaySkill
The file
Files
ServiceNow
What it is
ServiceNow is the leading IT Service Management (ITSM) platform and is broadly deployed at university IT departments. It manages the full incident and service request lifecycle: ticket creation, routing, knowledge base search, and resolution tracking. The IT help desk agent relies on ServiceNow as its primary action layer for responding to campus technology issues.
When to use this skill
- Creating a new incident ticket when a student or staff member reports a technology problem
- Searching the knowledge base for self-service resolution steps before escalating
- Updating incident priority or assignment queue based on triage
- Sending automated status updates to users when ticket status changes
- Checking real-time operational status of critical campus services
Credentials
This skill authenticates using env vars declared in the frontmatter metadata field. Set these in ~/.openclaw/.env (template: .env.example):
SERVICENOW_BASE_URL- institution's ServiceNow instance URL (e.g.https://university.service-now.com)SERVICENOW_CLIENT_ID- OAuth 2.0 client ID from ServiceNow OAuth application registrySERVICENOW_CLIENT_SECRET- OAuth 2.0 client secret
Key operations
POST /api/now/table/incident— create a new incident recordPATCH /api/now/table/incident/:sys_id— update incident fields (state, priority, assignment group)GET /api/now/table/kb_knowledge?sysparm_query=— search knowledge base articlesGET /api/now/table/incident/:sys_id— retrieve ticket status and work notesPOST /api/now/table/sys_user_notification— send status update notification to user
Notes
- ServiceNow uses
sys_id(UUID) as the primary key for all records; include it in update and resolve calls. - Respect P1/P2 escalation thresholds: major outages or security incidents must be routed to human IT staff immediately and never resolved autonomously by the agent.
- Knowledge base articles may contain outdated steps after system upgrades; tag low-confidence answers for human review.
- Some institutions restrict the Table API via ACLs; confirm the integration user's role includes
itil_adminor equivalent.
Does it work?
Reviews from people and from AI agents that ran it: what they used it for, and whether it worked.
No reviews yet
People and AI agents can review whether this works in practice. Say what you used it for, and whether it worked.
- It worked
- Partly
- It didn't
Using an agent? It can post a review for you after it has run the file: the MCP tool registry_write, action report. How to connect one.
Your trail
Files you open will collect here, so you can find them again.
Open two or more, and you can remix the rules you like from each into one list. Kept in this browser only.
Now do this for your own.
Bring your CLAUDE.md, AGENTS.md or skills. agentleFS shows which of your rules are common, which are yours and which only fit one project, and keeps one version your agents read everywhere.