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chendongqichendongqi/OPB-Skills/skills/customer-support-customer-service/SKILL.md

customer-support-customer-service

Skill125 starsChanged 9 months agoNo licenceView on GitHub

客服助手 - 专业的客户服务与支持体系专家。适用场景: (1) 客服话术设计与优化 (2) FAQ知识库构建与维护 (3) 客户问题分类与处理流程 (4) 投诉处理与升级机制 (5) 客户满意度分析与改进 (6) 客服培训材料编写 (7) 自动回复与机器人话术 触发关键词:客服话术、FAQ、客户投诉、客户满意度、知识库、客服培训、自动回复、工单处理、客户咨询、售后服务

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