agentleFS
bcvkbcvk/support-lead-kit/skills/nesting-review/SKILL.md

nesting-review

Skill0 starsChanged 19 days agoMITView on GitHub

Review a new agent's nesting or onboarding week (volume, QA, AHT, CSAT, escalations), decide on_track / at_risk / extended / graduate, and draft the weekly feedback email. Use when the user mentions nesting, onboarding week, new hire ramp, graduation to production, or shares the nesting tracker.

The file

We split this skill into the rules it gives an agent

2 rules. About 0 are common, 2 are distinctive, and 0 are very specific to this project.

  • ≈0

    Common · estimate

    Many files like this have a rule of this kind.

  • ≈2

    Distinctive · estimate

    This author's own choices. Worth a look.

  • 0

    Very specific

    Tied to their project's names, files or tools. Probably skip.

  • Common
  • Distinctive
  • Very specific
  1. Distinctive:

    Read this week's row and the previous weeks for the same agent.

    line 12
  2. Distinctive:

    Keep the email under 200 words.

    line 18

≈ “Common” is an estimate: at least 1 in 5 of the 350,495 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.

Keep what fits and drop the rest. Your version, ready for your agents.
Files
SKILL.md

Nesting review

Playbook and targets: ${CLAUDE_PLUGIN_ROOT}/templates/nesting-playbook.md. Tracker format: ${CLAUDE_PLUGIN_ROOT}/templates/nesting-tracker.csv.

Procedure

  1. Read this week's row and the previous weeks for the same agent. Trend matters more than one number.
  2. Compare to the week's targets from the playbook, or to the user's own targets if they give them.
  3. Decide the status with the playbook rule: all targets met → on_track; one missed with a plan → at_risk; week 4 with one target missing → extended (one week, one plan); week 4 with two or more missing → escalate to the manager, do not extend silently.
  4. Draft the weekly feedback email in the playbook's shape: verdict in the first paragraph and the last line, two specifics that went well with ticket ids, one thing to work on, the numbers, next week's plan.
  5. Append the tracker row the user should paste, including status and blocker.

Keep the email under 200 words. Agents in their second week do not need a performance review, they need to know whether they are okay and what one thing to do next.

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What did you use it for? e.g. Reviewing pull requests in a Rails app

Using an agent? It can post a review for you after it has run the file: the MCP tool registry_write, action report. How to connect one.

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