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notquenotque/claude-code-toolkit/skills/business/business-ops/SKILL.md

business-ops

Skill444 starsChanged 9 days agoMITView on GitHub

Business operations: strategy, technology, growth, competitive intelligence, support, finance, HR, legal, operations, sales, productivity, product management.

We split this skill into the rules it gives an agent

4 rules. About 0 are common, 4 are distinctive, and 0 are very specific to this project.

  • ≈0

    Common · estimate

    Many files like this have a rule of this kind.

  • ≈4

    Distinctive · estimate

    This author's own choices. Worth a look.

  • 0

    Very specific

    Tied to their project's names, files or tools. Probably skip.

  • Common
  • Distinctive
  • Very specific
  1. Distinctive:

    If the request spans modes, pick the primary.

    line 65
  2. Distinctive:

    Follow the reference's instructions.

    line 74
  3. Distinctive:

    Every mode's top-level reference also specifies an LLM failure-modes guardrail file.

    line 76
  4. Distinctive:

    All references contain >100 lines of domain-specific frameworks, templates, and guardrails.

    line 209

≈ “Common” is an estimate: at least 1 in 5 of the 308,232 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.

Keep what fits and drop the rest. Your version, ready for your agents.
Files
SKILL.md

Business Operations

Thirteen modes covering executive strategy through daily productivity. Classify the request into one mode, load its reference, follow that reference's framework.

Mode Detection

ModeSignalFramework
STRATEGYMarket entry, partnerships, resource allocation, "should we"FRAME -> ANALYZE -> DECIDE
TECHNOLOGYBuild vs buy, vendor, SaaS, tech stackTCO analysis -> Vendor scoring -> Decision
GROWTHAudience, SEO, brand, community, channelSegment -> Channel-score -> Plan
COMPETITIVECompetitor, market landscape, differentiationMap landscape -> Position -> Track
EVALUATIONFeasibility, ROI, go/no-go, effort estimateFeasibility score -> ROI model -> Verdict
SUPPORTTicket triage, response, KB article, escalationTRIAGE/RESPOND/KB/ESCALATE/RESEARCH
FINANCEJournal entry, reconciliation, variance, SOXCLASSIFY -> GATHER -> PRODUCE -> VERIFY
HRRecruiting, performance review, compensation, hiringDEFINE -> PIPELINE/EVALUATE -> DOCUMENT
LEGALContract review, compliance, NDA, DSGVO, GoBDINTAKE -> ANALYZE -> FLAG -> OUTPUT
OPERATIONSRunbook, process docs, risk, vendor, change mgmtSCOPE -> AUTHOR/ASSESS -> VERIFY
SALESCall prep, pipeline, outreach, forecastRESEARCH -> PREPARE/ANALYZE -> OUTPUT
PRODUCTIVITYTask management, daily plan, meeting, standupCAPTURE -> DECOMPOSE -> PRIORITIZE
PRODUCTFeature spec, PRD, roadmap, user research, metricsUNDERSTAND -> GATHER -> GENERATE

If the request spans modes, pick the primary. Note the secondary.


Shared Workflow

  1. Classify the request into exactly one mode from the table.
  2. Load the mode's reference file (see Deep References). Each reference contains full framework, sub-modes, phases, and deeper reference pointers.
  3. Follow the reference's instructions. Do not improvise a framework when one exists.
  4. Every mode's top-level reference also specifies an LLM failure-modes guardrail file. Load it alongside the main reference.

Executive Modes (STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION)

Load references/csuite.md for the full C-suite framework. All five modes share the same 3-phase pattern:

Phase 1: FRAME -- Convert the question into a structured decision. Name the actual decision (users present symptoms; the real decision is broader). Identify irreversibility. Set time horizon. List 2-4 options. State what makes it hard.

Phase 2: ANALYZE -- Per option: upside (best realistic + expected), downside (worst realistic + recovery + irreversible losses), requirements, opportunity cost. Separate facts from assumptions. Quantify.

Phase 3: DECIDE -- Score options via weighted criteria. Present verdict with driving factors, risk mitigations, and reversibility assessment. Load mode-specific deep references for scoring matrices.


Support Mode

Load references/customer-support.md. Five sub-modes: TRIAGE (classify ticket, assign priority P1-P4, route), RESPOND (draft calibrated reply with tone matching emotional state), KB (convert resolution into publish-ready article), ESCALATE (build structured brief with impact assessment), RESEARCH (investigate history with confidence scoring).

Key guardrail: never fabricate ticket history, resolution steps, or customer quotes.


Finance Mode

Load references/finance.md. Six sub-modes: JOURNAL ENTRY, RECONCILIATION, VARIANCE, STATEMENTS, AUDIT/SOX, CLOSE. All output is working material for qualified professionals -- not financial advice.

Key guardrails: never fabricate account codes, balances, or transaction details. Source all numbers from user-provided data. Always state GAAP/IFRS basis.


HR Mode

Load references/hr.md. Nine sub-modes: RECRUITING, PERFORMANCE, COMPENSATION, OFFER, INTERVIEW, ONBOARDING, ORG-PLANNING, PEOPLE-ANALYTICS, POLICY.

Key guardrails: source compensation data from user-provided or public databases. Focus on skills, behaviors, outcomes -- not demographics. Include legal review disclaimer on binding language. Ask for jurisdiction before compliance advice. Minimize PII retention.


Legal Mode

Load references/legal.md. Six sub-modes: CONTRACT (clause-by-clause GREEN/YELLOW/RED analysis), COMPLIANCE (regulation checklist with German compliance for DSGVO/GoBD/TDDDG), NDA (triage classification), RISK (severity x likelihood matrix), WRITING (structured legal documents), VENDOR (agreement inventory and gap analysis).

Key guardrail: analysis support only, not legal advice. All binding language needs qualified counsel review. Load references/legal/german-business-compliance.md for German-specific regulation.


Operations Mode

Load references/operations.md. Nine sub-modes: RUNBOOK, RISK, VENDOR, PROCESS, CHANGE, CAPACITY, COMPLIANCE, STATUS, OPTIMIZE.

Key patterns: RUNBOOK uses SCOPE -> AUTHOR -> VERIFY with prerequisite checklists. RISK produces severity x likelihood matrices. CHANGE follows RFC -> REVIEW -> IMPLEMENT -> VERIFY. All operations docs require rollback procedures.


Sales Mode

Load references/sales.md. Seven sub-modes: CALL-PREP, PIPELINE, OUTREACH, COMPETITIVE, FORECAST, CALL-SUMMARY, RESEARCH.

Key patterns: CALL-PREP researches prospect then builds agenda with questions. PIPELINE applies health scoring and flags stale deals. OUTREACH personalizes from research (never generic templates). FORECAST uses weighted probability with scenario analysis.


Productivity Mode

Load references/productivity.md. Six sub-modes: TASK (decompose and prioritize), PLAN (daily/weekly time blocks), MEETING (optimize or eliminate), STATUS (structured updates), REVIEW (weekly retrospective), GOAL (OKRs).

Key patterns: vertical slicing for task decomposition (shippable slices, not horizontal layers). 1/2/4-hour time buckets. Tasks over 4 hours need decomposition.


Product Mode

Load references/product-management.md. Eight sub-modes: SPEC (PRD with acceptance criteria), ROADMAP (Now/Next/Later prioritization), STAKEHOLDER (structured updates), RESEARCH (synthesis with thematic analysis), COMPETITIVE (battle cards), METRICS (funnel/cohort/retention analysis), SPRINT (backlog grooming with capacity), BRAINSTORM (Socratic exploration).


Error Handling

ErrorResponse
Too many options (5+)Eliminate obviously inferior first. Get to 2-4.
Not enough informationIdentify 2-3 critical unknowns. Recommend research sprint.
Analysis paralysisReversibility test. If reversible, recommend best option with checkpoint.
Emotional attachmentName the pattern. Ask: stress-test, or genuinely evaluate?

Deep References

All references contain >100 lines of domain-specific frameworks, templates, and guardrails. Load on demand per mode.

ModePrimarySub-references
STRATEGYreferences/csuite.mdreferences/strategic-frameworks.md, references/decision-matrices.md
TECHNOLOGYreferences/csuite.mdreferences/tco-framework.md, references/vendor-evaluation.md
GROWTHreferences/csuite.mdreferences/audience-segmentation.md, references/channel-evaluation.md
COMPETITIVEreferences/csuite.mdreferences/competitive-mapping.md, references/market-positioning.md
EVALUATIONreferences/csuite.mdreferences/feasibility-scoring.md, references/roi-frameworks.md
SUPPORTreferences/customer-support.mdreferences/customer-support/*.md
FINANCEreferences/finance.mdreferences/finance/*.md
HRreferences/hr.mdreferences/hr/*.md
LEGALreferences/legal.mdreferences/legal/*.md
OPERATIONSreferences/operations.mdreferences/operations/*.md
SALESreferences/sales.mdreferences/sales/*.md
PRODUCTIVITYreferences/productivity.mdreferences/productivity/*.md
PRODUCTreferences/product-management.mdreferences/product-management/*.md
Cross-cuttingreferences/content-funnel.md, references/trend-analysis.md, references/risk-assessment.md, references/estimation-techniques.md, references/migration-planning.mdShared frameworks

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