Investigate Transfer

Full drill-down workflow for understanding the state and history of a transfer.

Step 1 — Get the Transfer

If you have the transfer UID directly:

get-newline-transfer  uid=<transfer_uid>

If you need to find it first:

list-newline-transfers

Note from the transfer response:

• status — current state of the transfer
• transaction_uids — list of associated transaction UIDs
• source_synthetic_account_uid and destination_synthetic_account_uid
• initiating_customer_uid and destination_customer_uid
• usd_transfer_amount
• ach, wire, or instant_payment block — identifies the transfer type

Step 2 — Inspect Each Transaction

For every UID in transaction_uids, fetch the full transaction:

get-transaction  uid=<transaction_uid>

Note for each transaction:

• status — e.g. settled, pending, failed
• transaction_type
• amount and currency
• balance_after — running balance on the synthetic account after this entry
• custodial_account_uid — the underlying custodial account

Step 3 — Check Transaction Events

Transaction events capture lifecycle state changes (initiated, settled, failed, returned, etc.):

list-transaction-events

Look for events whose transaction_uid matches any of the transactions found in Step 2. Pay attention to event_type and status for any failure or return indicators.

Step 4 — Check for Returns

list-returns

Look for returns where original_transaction_uid matches a transaction from Step 2. If a return is found:

• Note return_reason, amount, status, and processed_at
• See the return-resolution skill for next steps

Step 5 — Check the Combined Transfer View (Optional)

If the transfer is part of a batch or grouped operation:

list-combined-transfers

Look for a combined transfer whose transfer_uids includes the transfer UID from Step 1. The combined transfer shows total_amount and overall status across all constituent transfers.

Step 6 — Summarise Findings

Report back:

1. Transfer status and type (Wire / ACH / Instant Payment)
2. Amount and direction (source → destination account)
3. Status of each transaction and whether all are settled
4. Any transaction events indicating failures or state changes
5. Whether any returns exist and their reasons
6. The combined transfer status if applicable