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molly-diversifiedfunmolly-diversifiedfun/claude-skills/skills/build-win-back-system/SKILL.md

build-win-back-system

Skill1 starsChanged 58 days agoNo licenceView on GitHub

Design the complete system for recovering churned customers and re-engaging cold leads — segmentation, 3-phase win-back sequences, 9-word re-engagement emails, dunning flows, and proactive churn prevention triggers. Use when user mentions "win back customers," "churned customers," "customer recovery," "re-engagement," "cold leads," "inactive subscribers," "lapsed customers," "churn prevention," "dunning sequence," "breakup email," "sunset email," "we miss you email," "win-back sequence," "customer reactivation," "reduce churn," "churn rate," or "lost customers." Also trigger on "customers stopped buying," "people aren't coming back," "how do I get old customers back," "my list is dead," "inactive users," "failed payments," "involuntary churn," "voluntary churn," "customer health score," or any request to recover revenue from customers who left.

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20 rules. About 0 are common, 20 are distinctive, and 0 are very specific to this project.

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≈ “Common” is an estimate: at least 1 in 5 of the 350,495 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.

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