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lechithinhlechithinh/ba-claude-skills/skills/domain-ecommerce/SKILL.md

domain-ecommerce

Skill1 starsChanged 7 days agoMITView on GitHub

E-commerce and marketplace domain knowledge for Business Analysts — glossary, core processes (catalog, pricing & promotions, cart & checkout, payment, order management, fulfillment, shipping, returns & refunds, marketplace sellers & settlement), business rules (voucher stacking, inventory reservation, split orders, COD, refund routing), data model, integrations (payment gateways, e-wallets, shipping carriers, e-invoice, marketplaces), Vietnamese regulations and a BA question checklist. Use together with any BA task (requirements, user stories, linting, decomposition, diagrams, API/test design) whenever the context is online retail, an online store, marketplace, omnichannel retail, D2C, social commerce — or the user mentions "thương mại điện tử", "TMĐT", "sàn", "đơn hàng", "giỏ hàng", "voucher", "khuyến mãi", "flash sale", "COD", "vận chuyển", "đổi trả", "hoàn tiền", "seller", "tồn kho".

The file

We split this skill into the rules it gives an agent

3 rules. About 0 are common, 3 are distinctive, and 0 are very specific to this project.

  • ≈0

    Common · estimate

    Many files like this have a rule of this kind.

  • ≈3

    Distinctive · estimate

    This author's own choices. Worth a look.

  • 0

    Very specific

    Tied to their project's names, files or tools. Probably skip.

  • Common
  • Distinctive
  • Very specific
  1. Distinctive:

    Read only the file(s) you need for the current task:

    line 11
  2. Distinctive:

    If unknown, ask; otherwise state the assumption.

    line 26
  3. Distinctive:

    Don't name a specific carrier/payment provider as required unless the user did — list them as common options.

    line 35

≈ “Common” is an estimate: at least 1 in 5 of the 350,495 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.

Keep what fits and drop the rest. Your version, ready for your agents.
Files
SKILL.md

Domain Pack: E-commerce & Marketplace / Thương mại điện tử

This skill adds domain knowledge on top of the BA method skills (meeting-to-requirements, requirements-linter, functional-decomposition, user-story-writer, ba-diagrams). It makes their output e-commerce-correct.

How to use the references

Read only the file(s) you need for the current task:

TaskRead
Terminologyreferences/glossary.md
Decompose functions, draw processes, find missing stepsreferences/processes.md
Write/lint requirements, user stories, acceptance criteriareferences/business-rules.md + references/checklist.md
ERD, data dictionary, API payloads, order/payment statusesreferences/data-model.md
Context diagrams, sequence diagrams, integration/API specsreferences/integrations.md
Compliance, consumer protection, tax & invoicereferences/regulations.md
Business goals, analytics events, success metricsreferences/kpis.md

How to apply domain knowledge

  1. First identify the business model — it changes almost every rule:
    • Single-brand online store (B2C / D2C) · Marketplace (multi-seller) · Omnichannel retailer (online + stores) · B2B ordering. If unknown, ask; otherwise state the assumption.
  2. Add the scenarios an e-commerce BA would never forget: out-of-stock during checkout, price/promotion changed in cart, voucher stacking, partial payment failure, split orders & partial shipment, COD refusal, failed delivery, return window, refund to original payment method, oversell in flash sale.
  3. Think in state machines: order, payment, shipment and return each have their own status — and they must stay consistent.
  4. Ask, don't invent: return windows, voucher rules, shipping fees and commissions are business decisions → [value — confirm].
  5. Flag regulatory touchpoints (consumer protection, e-invoice, platform obligations, personal data) and add "verify current regulation with Legal".

Guardrails

  • Knowledge is generic (Vietnam focus). Present as typical practice, not as the client's policy.
  • references/regulations.md has a "last reviewed" date; mention it when citing.
  • Don't name a specific carrier/payment provider as required unless the user did — list them as common options.

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