userguide
Skill0 starsChanged 28 days agoMITView on GitHub
Viết cẩm nang vận hành cho admin và chăm sóc khách hàng
1 other project uses a version of this, 1 of them edited.
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- spmtitsolution/OpenBA-Kitedited, first seen Oct 20, 2026
Other versions1 project uses a version of this.
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- spmtitsolution/OpenBA-Kit★ 38100% same
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How matches are found. Word for word: the exact same text. Edited: shares passages with this file (“99% same” means 99% of its five-word phrases also appear here; 10% or more counts). Their own version: similar meaning, or, weakest, the same name. We can’t tell which project had it first. Projects are counted among the 200 most-starred candidates, and mentions are links to the repository we found, up to 50 per site, so both counts are a floor.
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The file
Files
/userguide — Cẩm nang Vận hành cho Admin & CSKH [STANDARD WORKFLOW]
Viết cẩm nang vận hành cho admin và chăm sóc khách hàng
Mục tiêu
Cung cấp hướng dẫn chuyên gia BA để thực thi lệnh /userguide, sinh ra tài liệu chất lượng cao, có thể đưa vào sản xuất ngay lập tức mà không cần chỉnh sửa lại format.
Quy chuẩn bắt buộc tuân thủ (Rules)
rules/11-error-matrix-convention.md
Biểu mẫu tham chiếu (Template)
_templates/48-user-operation-manual.md
Vị trí lưu tệp mặc định
docs/{feature}/user-guide.md
Workflow thực hiện
- Viết hướng dẫn từng bước thao tác nghiệp vụ dành cho người dùng cuối và quản trị viên.
- Có bảng tra cứu nhanh sự cố (Troubleshooting Guide) dựa trên bảng mã lỗi
ERR-xxx.
Tiêu chí Nghiệm thu (Quality Checklist)
- Sử dụng ngôn ngữ tiếng Việt chuyên nghiệp, đúng thuật ngữ IT BA.
- Không chứa các từ ngữ mơ hồ định tính (Rule 16).
- Tuân thủ quy ước đặt mã chuẩn (FR/BR/ERR/UC/US).
- Lưu đúng vị trí tệp quy định trong dự án.
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