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googleworkspacegoogleworkspace/cli/skills/persona-customer-support/SKILL.md

persona-customer-support

Skill32k starsChanged 2 days agoApache-2.0View on GitHub

Manage customer support — track tickets, respond, escalate issues.

We split this skill into the rules it gives an agent

2 rules. About 0 are common, 0 are distinctive, and 2 are very specific to this project.

  • ≈0

    Common · estimate

    Many files like this have a rule of this kind.

  • ≈0

    Distinctive · estimate

    This author's own choices. Worth a look.

  • 2

    Very specific

    Tied to their project's names, files or tools. Probably skip.

  • Common
  • Distinctive
  • Very specific
  1. Very specific:

    Use gws gmail +triage --labels to see email categories at a glance.

    line 36
  2. Very specific:

    Use --format table for quick status dashboard views.

    line 38

≈ “Common” is an estimate: at least 1 in 5 of the 308,232 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.

Keep what fits and drop the rest. Your version, ready for your agents.
Files
SKILL.md

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

  • gws workflow +email-to-task
  • gws workflow +standup-report

Instructions

  • Triage the support inbox with gws gmail +triage --query 'label:support'.
  • Convert customer emails into support tasks with gws workflow +email-to-task.
  • Log ticket status updates in a tracking sheet with gws sheets +append.
  • Escalate urgent issues to the team Chat space.
  • Schedule follow-up calls with customers using gws calendar +insert.

Tips

  • Use gws gmail +triage --labels to see email categories at a glance.
  • Set up Gmail filters for auto-labeling support requests.
  • Use --format table for quick status dashboard views.

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Trending

More talk lately.about the whole repository

Dec 2025: 0 mentionsJan 2026: 0 mentionsFeb 2026: 0 mentionsMar 2026: 56 mentionsApr 2026: 8 mentionsMay 2026: 12 mentionsJun 2026: 9 mentionsJul 2026: 9 mentionsAug 2026: 4 mentionsSep 2026: 17 mentionsOct 2026: 6 mentionsNov 2026: 0 mentions
Dec 2025Jun 2026Nov 2026
Mentions a month of the googleworkspace/cli repository that our weekly crawl found. There is no adoption data for this file yet.

Who's talking about googleworkspace/cli

The biggest 5 of 121 mentions linking to the repository that our crawl found. Each line is their own headline.

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Talked about on GitHub, Bluesky, YouTube, the web and Hacker News (121 times).

On GitHub · 50

45 more on GitHub

On Bluesky · 39

34 more on Bluesky

On YouTube · 23

18 more on YouTube

On Hacker News · 4

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