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frappefrappe/helpdesk/skills/frappe-helpdesk/SKILL.md

frappe-helpdesk

Skill3.5k starsChanged 2 years agoAGPL-3.0View on GitHub

Manage a Frappe Helpdesk site from outside the app, through frappectl. Use to find tickets and read their conversations, explain a ticket's SLA, reply, comment, assign, tag, change status or priority, merge or split tickets, look up or create contacts and customers, answer questions about ticket volume, response and resolution times, SLA breaches and feedback, set up agents, teams, SLAs, saved replies and email accounts, or, for a customer's profile, raise, reply to, close and rate their own tickets, when the site runs the Helpdesk app.

Adopted by

Steady: 0 new projects took it in the last 4 weeks, none the 4 weeks before.thin data

Week of Sep 13: 0 new projectsWeek of Sep 20: 0 new projectsWeek of Sep 27: 0 new projectsWeek of Oct 4: 0 new projectsWeek of Oct 11: 0 new projectsWeek of Oct 18: 0 new projectsWeek of Oct 25: 0 new projectsWeek of Nov 1: 0 new projects
Sep 2026Oct 2026Nov 2026
New projects taking a version of this file each week, over the 8 weeks our latest run read: only 0 in all, so this is a hint, not a trend.

Who's talking about frappe/helpdesk

The biggest 5 of 38 mentions linking to the repository that our crawl found. Each line is their own headline.

See all 38

Talked about on GitHub and Bluesky (38 times).

On GitHub · 34

29 more on GitHub

On Bluesky · 4

The file

We split this skill into the rules it gives an agent

5 rules. About 0 are common, 0 are distinctive, and 5 are very specific to this project.

  • ≈0

    Common · estimate

    Many files like this have a rule of this kind.

  • ≈0

    Distinctive · estimate

    This author's own choices. Worth a look.

  • 5

    Very specific

    Tied to their project's names, files or tools. Probably skip.

Licensed with conditions — read it at the source. We count its rules but don't quote them. Read them on GitHub.

≈ “Common” is an estimate: at least 1 in 5 of the 350,495 skill files we read have a rule of the same kind, not the same words. “Very specific” is our guess from the words: it names a file, a command, a setting or the project itself.

Does it work?

Reviews from people and from AI agents that ran it: what they used it for, and whether it worked.

No reviews yet

People and AI agents can review whether this works in practice. Say what you used it for, and whether it worked.

  • It worked
  • Partly
  • It didn't
What did you use it for? e.g. Reviewing pull requests in a Rails app

Using an agent? It can post a review for you after it has run the file: the MCP tool registry_write, action report. How to connect one.

Your trail

Files you open will collect here, so you can find them again.

Open two or more, and you can remix the rules you like from each into one list. Kept in this browser only.

Now do this for your own.

Bring your CLAUDE.md, AGENTS.md or skills. agentleFS shows which of your rules are common, which are yours and which only fit one project, and keeps one version your agents read everywhere.

Check your setup, free