Client Communication Standards Skill

Purpose: Ensures all client-facing communications follow the "Background → Analysis → Conclusions" framework with proper data transparency.

Type: Communication standards skill (auto-invoked for client reports)

What This Skill Deliberately Does NOT Do

• Do the analysis. The framework structures what you found — the investigation itself happens upstream (see investigation-methodology). If the analysis is thin, this framework exposes that; it can't fix it.
• Verify the data. "What We Looked At" makes every data source transparent; it doesn't audit whether the numbers are right. Attribution is not verification.
• Apply to internal docs. This is for client-facing deliverables only — technical implementation details deliberately stay out of the report (they're for internal notes).
• Deliver the report. Output is the formatted communication; sending, presenting, or scheduling it is yours.

Core Framework: Background → Analysis → Conclusions

When to use: Investigation summaries, monthly reviews, strategy presentations, performance reports for client stakeholders

CRITICAL: Use EXACTLY 3 sections (no more, no less)

Section 1: Background

Purpose: Set context for the reader

What to include:

• Client concern (what they're seeing/experiencing)
• Investigation scope (what we analyzed and why)
• Keep concise (2-3 paragraphs maximum)

Example:

## Background

Example Account PMAX campaign performance declined from 23x ROAS in August to
16x ROAS in October, prompting client concern about campaign efficiency.
The client wanted to understand whether this decline was campaign-related
or market-driven.

We conducted a comprehensive analysis of search demand trends, competitive
landscape, and campaign performance metrics across multiple time periods
to identify root causes.

Section 2: Analysis

Purpose: Present data findings with full transparency

REQUIRED for every finding:

• "What We Looked At:" statement showing data source
• Logical sequence of findings
• Data presented in tables when comparing periods/channels
• Each subsection ends with "Finding:" statement (key insight)

"What We Looked At" Requirements

MUST specify:

1. Which report/tool (Search term reports, Google Trends, Google Ads API, GA4, etc.)
2. Time period analyzed (last 30 days, Sep 1 - Oct 1, year-over-year, etc.)
3. Methodology used (categorization, statistical analysis, correlation, etc.)
4. Any filters/segments applied

Format:

**What We Looked At:** [Data source], [time period], [methodology]

✅ Good Examples:

**What We Looked At:** Search term reports from Google Ads for three time
periods (March-April 2025, August-September 2025, September-October 2025),
categorizing each query as high-intent, informational, or brand.

**Finding:** High-intent search queries decreased 35% from August to October.

**What We Looked At:** Google Trends data for apartment-related searches
in the NYC market over a 5-year period to identify seasonal demand patterns.

**Finding:** Apartment search demand follows predictable seasonal decline
of 25-50% from peak (March-August) to low season (October-January).

**What We Looked At:** GA4 conversion data for Example Account PMAX campaign
(last 30 days), analyzing landing page distribution, user geography, and
device patterns to identify lead quality signals.

**Finding:** 70% of conversions originated from blog/informational pages
rather than property listing pages, indicating potential traffic quality issues.

❌ Bad Examples:

Search CPC increased 274%

❌ Missing: What data source? What time period? How calculated?

We found that conversions dropped significantly.

❌ Missing: What data? What time period? How much is "significantly"?

Campaign performance declined due to seasonality.

❌ Missing: What data proved this? What analysis was done?

Data Presentation Format

When comparing periods: Use tables for clarity:

| Metric | August | October | Change |
|--------|--------|---------|--------|
| ROAS | 23.1x | 16.9x | -27% |
| CPC | $2.10 | $5.75 | +274% |
| Conversions | 245 | 180 | -27% |

When presenting multi-dimensional data: Break into subsections with clear headers:

### Search Demand Analysis

**What We Looked At:** [data source]

[Present findings]

**Finding:** [key insight]

### Competitive Landscape Analysis

**What We Looked At:** [data source]

[Present findings]

**Finding:** [key insight]

Section 3: Conclusions

Purpose: Tie everything together with action plan

REQUIRED subsections:

What's Happening (The Dynamics)

• Explain cause-and-effect relationships
• Connect findings from Analysis section
• Show how different factors interact
• Tell the complete story

Example:

## Conclusions

### What's Happening

Example Account's 27% ROAS decline is primarily driven by seasonal market shifts,
not campaign issues. Apartment search demand declined 25% from August to
October (Google Trends), while competitive pressure increased (274% CPC
increase). The campaign is performing as expected given market conditions.

What We're Doing About It

• Actions already taken (if any)
• Recommended next steps
• Specific, actionable items
• Owner/timeline for each action

Example:

### What We're Doing About It

**Immediate Actions (Already Implemented):**
1. Reduced daily budget from $750 to $600 to align with lower demand
2. Paused underperforming ad variants in brand campaign

**Recommended Next Steps:**
1. Monitor weekly through November for further seasonal decline
2. Prepare for demand recovery in January-February (budget increase)
3. Consider increasing brand campaign cap to 20% during low season
   (brand maintains 35x ROAS vs 17x for PMAX)

Expected Timeline

• When client should expect changes
• When to review/reassess
• Key dates or milestones

Example:

### Expected Timeline

- **Through November:** Continued ROAS pressure (expect 15-18x range)
- **December-January:** Seasonal low point (12-15x ROAS expected)
- **February-March:** Demand recovery begins (return to 20x+ ROAS)
- **Next Review:** Mid-November (assess if additional adjustments needed)

Key Takeaways for Client

• 3-5 bullet points summarizing everything
• Written for non-technical stakeholders
• Focus on business impact, not technical details

Example:

### Key Takeaways

- Example Account PMAX is performing as expected given seasonal market decline
- ROAS drop is market-driven (25% demand decrease), not campaign quality
- Budget reduced proactively to maintain efficiency during low season
- Performance will recover naturally in Q1 2026 as demand returns
- No major campaign restructuring needed - this is normal seasonality

Why This Framework Works

For Clients:

• Matches how they think (problem → evidence → solution)
• Data transparency builds credibility ("What We Looked At")
• Clear action plan reduces anxiety
• Timeline sets expectations

For You:

• Consistent format across all reports
• Forces rigorous analysis (must show data sources)
• Prevents unsupported claims
• Creates reproducible methodology

What NOT to Do

❌ Don't:

1. Add extra sections beyond the 3 (keep to exactly 3)
2. Present data without source attribution (always include "What We Looked At")
3. Include technical implementation details (save for internal notes)
4. Make recommendations without supporting data
5. Use jargon without explanation (ROAS, CPC, CTR need context for some clients)
6. Skip the "Expected Timeline" (clients need to know when things will improve)

✅ Do:

1. Keep it concise (Background = 2-3 paragraphs)
2. Show your work (Analysis = transparent methodology)
3. Be specific (Conclusions = actionable steps with owners/timelines)
4. Use tables for data comparisons (improves readability)
5. End with Key Takeaways (executives read this first)

Templates & Examples

Template Location:

templates/client_summary_template.md (ships with this skill — copy it as the starting point for each report)

Example Reports:

Save your example client reports in your project's documents/output folder for reference.

Format Variations by Report Type

Investigation Summary (Most Common)

• Background: Issue description + scope
• Analysis: Data findings with "What We Looked At" for each
• Conclusions: Root cause + action plan + timeline

Monthly Performance Review

• Background: Month overview + KPIs checked
• Analysis: Performance vs targets (with data sources)
• Conclusions: What changed + why + what's next

Strategy Presentation

• Background: Current state + strategic question
• Analysis: Options evaluated (with supporting data)
• Conclusions: Recommended strategy + implementation plan

Data Transparency Best Practices

Always Attribute:

• Google Ads reports (specify which report, time period)
• GA4 data (property, conversion events, date range)
• Google Trends (search terms, geography, time period)
• Third-party tools (Semrush, Google Search Console, etc.)
• Internal spreadsheets (specify tab name, date updated)

Methodology Clarity:

• Categorization: "categorizing each query as high-intent, informational, or brand"
• Statistical: "calculating year-over-year change for each metric"
• Correlation: "correlating CPC increases with impression share changes"
• Segmentation: "segmenting conversions by landing page type"

Integration with Agents

This skill auto-loads when:

• Creating client summaries or reports
• Writing investigation findings
• Documenting performance reviews
• Generating monthly reports
• User asks to "create a summary for the client"
• User mentions "client-facing" or "stakeholder report"

Agents that use this skill:

• Any agent creating client-deliverable output (investigation agents, performance review agents, monthly reporting agents)
• Replace with your own agents as needed — this skill is protocol-only and works with any agent setup

Quality Checklist

Before sending any client communication, verify:

• Exactly 3 sections (Background, Analysis, Conclusions)
• Every data finding has "What We Looked At" statement
• "What We Looked At" specifies: data source, time period, methodology
• Analysis section uses tables for comparisons
• Each analysis subsection ends with "Finding:" statement
• Conclusions include: What's Happening + What We're Doing + Timeline + Key Takeaways
• Key Takeaways has 3-5 bullet points
• No technical jargon without explanation
• Action items are specific with owners/timelines
• Timeline sets realistic expectations

When to Load Other Skills

Related Documentation

• Your own CLAUDE.md — for any project-specific reporting conventions
• templates/client_summary_template.md — blank template (ships with this skill)
• Your own examples folder — store delivered client reports for reference

Created: 2025-10-28 Based On: Client communication best practices Status: Active - MANDATORY FOR CLIENT REPORTS