/intercom

Connect to the Intercom REST API to manage conversations, contacts, articles and your help center. Pure Ruby, zero gems — stdlib only.

Structure

scripts/
├── auth.rb          # Bearer token + intercom_request helper (required by all scripts)
├── check_setup.rb   # Check if token exists (outputs OK or SETUP_NEEDED)
├── save_token.rb    # Save and validate an API token
├── admins.rb        # List admins/teammates
├── conversations.rb # List conversations
├── conversation.rb  # Get conversation details
├── reply.rb         # Reply to a conversation
├── contacts.rb      # List or search contacts
├── contact.rb       # Get contact details
├── articles.rb      # List help center articles
└── article.rb       # Get article details

Setup (check before using)

ruby ~/.claude/skills/intercom/scripts/check_setup.rb

If the output is OK, proceed to the Flow section.

If the output is SETUP_NEEDED, guide the user step by step. Present ONE step at a time, wait for the user to confirm before moving to the next.

Step 1 — Ask the user to create an API token:

You need an Intercom API access token. Go to your Intercom Developer Hub:

1. Navigate to Settings > Integrations > Developer Hub in your Intercom workspace
2. Create or select an app, then go to Authentication
3. Copy the Access Token

Or visit: https://app.intercom.com/a/apps/_/developer-hub

Copy the token and paste it here.

Step 2 — When the user pastes the token, save it:

ruby ~/.claude/skills/intercom/scripts/save_token.rb 'PASTED_TOKEN'

If the script outputs an error, the token is invalid. Ask the user to double-check and try again.

If setup is not complete, DO NOT proceed to the Flow. Complete all steps first.

Flow

The argument $ARGUMENTS may contain a conversation ID or contact email.

Step 1: Overview

If $ARGUMENTS looks like a conversation ID (numeric), jump to Step 2b. If $ARGUMENTS looks like an email address, jump to Step 3b. Otherwise, ask the user what they want to do: conversations, contacts, or articles.

Step 2: Conversations

List recent conversations:

ruby ~/.claude/skills/intercom/scripts/conversations.rb

Present the conversations to the user and ask which one to view.

Get conversation details:

ruby ~/.claude/skills/intercom/scripts/conversation.rb CONVERSATION_ID

Present the conversation with its messages and ask if the user wants to reply.

Reply to a conversation (requires user confirmation):

First, list admins to get the admin ID:

ruby ~/.claude/skills/intercom/scripts/admins.rb

Then ask: "Do you want to reply to this conversation as ADMIN_NAME?" Show the reply body. Only execute after a "yes".

ruby ~/.claude/skills/intercom/scripts/reply.rb CONVERSATION_ID --admin_id ADMIN_ID --body "Reply text here"

Step 3: Contacts

List contacts:

ruby ~/.claude/skills/intercom/scripts/contacts.rb

Search contacts by email:

ruby ~/.claude/skills/intercom/scripts/contacts.rb --email user@example.com

Get contact details:

ruby ~/.claude/skills/intercom/scripts/contact.rb CONTACT_ID

Step 4: Articles

List help center articles:

ruby ~/.claude/skills/intercom/scripts/articles.rb

Get article details:

ruby ~/.claude/skills/intercom/scripts/article.rb ARTICLE_ID

Step 5: Admins

List admins/teammates:

ruby ~/.claude/skills/intercom/scripts/admins.rb

Notes

• Pure Ruby, zero gems — stdlib only (json, net/http, uri, fileutils)
• Auth via Bearer token with Intercom-Version: 2.11 header
• Token file: ~/.config/intercom/token (outside the repo, never commit)
• Replying to conversations requires explicit user confirmation
• Base URL: https://api.intercom.io