triaging-web-analytics-support
PostHog/posthog/.agents/skills/triaging-web-analytics-support/SKILL.md
Triage web analytics support tickets end to end: enumerate open tickets from the in-app conversations product and their Zendesk mirrors, classify each into a diagnostic shape (frontend crash, "two numbers don't match", traffic count drop, tracker not loading / undercounting vs a competitor, ad-platform integration error, channel type misclassification), run the matching playbook, and produce reply drafts plus fix PRs where warranted. Use when asked to triage the web analytics support channel, investigate a web analytics Zendesk or conversations ticket, or explain metric discrepancies a customer reported. Internal-only: queries cross-customer support and usage data; never copy customer names or their traffic numbers into public artifacts (PRs, issues, commits).
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